Privacy Policy

1. Introduction

Proptic Pty Ltd (ABN: XX XXX XXX XXX) ("Proptic", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, date of birth, residential address
Identity Verification: Government-issued ID (driver's licence, passport, Medicare card), proof of address documents
Listing Information: Property details, photos, documents, asking prices
Communications: Messages sent through our platform, support inquiries

2.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, features used, time spent on platform, search queries
Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use your personal information to:

Provide and operate our marketplace platform
Verify your identity (KYC/AML compliance)
Enable communication between buyers and sellers
Display your listings to potential buyers
Send service-related notifications and updates
Improve our platform and develop new features
Detect and prevent fraud, abuse, and security issues
Comply with legal obligations and regulatory requirements

4. Legal Basis for Processing

We process your information based on:

Contract Performance: To provide services you've requested
Legal Obligations: AML/CTF Act compliance, court orders
Legitimate Interests: Platform security, fraud prevention, service improvement
Consent: Marketing communications (where required)

5. Information Sharing

We may share your information with:

Other Users: Your public profile and listing information is visible to other users
Service Providers: Cloud hosting, email services, analytics providers, identity verification services
Professional Advisors: Lawyers, accountants, auditors as needed
Regulatory Authorities: AUSTRAC, ASIC, law enforcement when required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for:

Active Accounts: As long as your account remains active
Closed Accounts: 7 years for regulatory compliance (AML/CTF requirements)
KYC Documents: 7 years from account closure
Transaction Records: 7 years from the date of the record

7. Data Security

We implement industry-standard security measures including:

SSL/TLS encryption for data in transit
Encryption at rest for sensitive data
Multi-factor authentication options
Regular security audits and penetration testing
Access controls and employee training
Secure data centres located in Australia

8. Your Rights

Under Australian privacy law, you have the right to:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion (subject to legal retention requirements)
Complaint: Lodge a complaint with the OAIC if unsatisfied

To exercise these rights, contact us at privacy@proptic.com.au

9. Cookies and Tracking

We use cookies and similar technologies for:

Essential Cookies: Required for platform functionality
Analytics Cookies: Understanding how users interact with our platform
Preference Cookies: Remembering your settings and preferences

You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Proptic is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

12. International Transfers

Your data is primarily stored in Australia. If transferred internationally (e.g., to service providers), we ensure appropriate safeguards are in place in accordance with APP 8.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related inquiries or to exercise your rights:

Privacy Officer
Proptic Pty Ltd
Email: privacy@proptic.com.au
Address: Sydney, NSW, Australia

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au